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Shipping & Handling
Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our depot. Our Royal Mail post is delivered every day (Monday - Friday) at approximately 10am. For these reasons, timed next day deliveries are unnecessary. Please see faulty items for further information.
International Returns
International returns must be covered by the customer. We suggest using your local postal service or a courier:
Please download, print off, and complete a returns form if you do not already have one.
Ensure your return is well packaged, and meets all the conditions outlined below.
Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
Enclose the completed Returns form with your goods, and return to the following address:
- Returns Department
- 420 Skatestore HQ
- 108 Queen Street
- Newton Abbot
- Devon
- TQ12 2EU
- United Kingdom
- Returns Terms and Guidelines
Conditions of returns
Please ensure all items returned are unused with all tags still attached. Any items returned in a non-sellable condition will not be accepted.
Clothing
All clothing must be unworn, smoke/hair free and unwashed.
Shoes
Shoes cannot have been worn outside, we suggest trying them on inside before accepting the goods. They must be returned in their original box and packaged suitably for transit, making certain that no postage label, returns forms or sellotape are attached directly to the shoe box.
Hardware
Once any skateboard hardware has been assembled or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be un-skated and returned in a re-sellable condition.
Faulty items
If you believe your product is defective due to a manufacturing fault, please send it back along with the returns form explaining the defect. We will assess the product and then contact you; we may from time to time send the faulty item on to the supplier for a second opinion. Please inform us of the defect immediately and do not continue to use the item as this may affect the result of our assessment. If we deem your product faulty, we will refund your return postage. Our Royal Mail post is delivered every day (Monday - Friday) at approximately 10am. Timed next day deliveries are unnecessary. Because of this, we will not refund a timed delivery cost, only the next day delivery rate.
Our faulty returns policy covers your product for 6 months and each return will be dealt with individually.
Any skateboard decks returned are dealt with by the manufacturer and are subject to the manufacturer's discretion. We do not replace broken decks or decks with pressure cracks. Most board snaps and cracks occur when one or both feet are positioned in the wrong spot when landing tricks and grabs. Unfortunately, if this happens 420 Skatestore will not be able to replace your board.
